• Coronavirus Public Information

    Important Information regarding Coronavirus

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    Coronavirus Public Information

Important Notice 15th December 2021

With Covid 19 cases on the rise with the Omicron variant, Scottish Government have advised that we MUST limit the footfall into the practice and screen everyone who enters the building once again to keep patients and staff safe. 

Please ONLY enter the Medical Centre if you have been asked to attend and you have completed the screening questionnaire with a member of staff.

All initial contacts should be over the phone. WALK INS CAN NOT BE ALLOWED.

If you have any of the following symptoms you MUST organise a PCR test by going to NHS Inform Coronavirus (COVID-19): Testing in Scotland | NHS inform or phone 119.

  • High temperature or fever
  • New, continuous cough?
  • A loss or alteration to taste or smell?

If you are asked to get a test by a member of the practice team please do so. The symptoms of the Omicron Variant can be different a scratchy throat and a runny nose. It is important that we know if patients have the new variant so strict isolation measures can be enacted to limit the spread, protect the NHS and other essential services.

To access a GP appointment for GP advice, request sicklines and any administrative forms, letters, referrals or test results, please use eConsult using the options below.

Medication ordering to be done in your usual way.

Changes to GP services 16/03/20

Due to COVID 19 (Corona virus) access to GP services is changing.
ALL patients attending the Health Centre are required to have a telephone triage first so we can assess your need to attend the surgery.
We will aim to deal with as many problems as we can by telephone.

DO NOT ATTEND THE SURGERY UNLESS YOU HAVE BEEN ADVISED TO DO SO BY A HEALTH PROFESSIONAL

Welcome To The Practice

We have all had to learn to live and work differently during the COVID 19 Pandemic. We thank all our patients for their understanding and support during this time. We have had to learn and do the majority of our work over the telephone, using email and video consultations to help deliver primary medical care to our patients. This has resulted in lengthy waits to get through to us on the telephone and likewise for us to get back to patients.

We have learned that... not all our patients need to wait to be seen in the surgery. Many needs can be met safely and quickly without seeing a GP, with the satisfaction of patients. We have continued to see patients whom we need to both in the surgery and at home.

We now have eConsult. eConsult is now active and available to our patients. It will be our preferred method of contact. This will allow patients to seek medical help at their convenience and allows patients to take their time when putting their needs and concerns across. Following a request via eConsult we will get back to patients by the end of the next working day. We will reply using the contact details provided by either email, text or telephone.

We will continue to see patients both at the surgery and visit the housebound as needed.

We understand not all our patients will have internet access. You can still phone through but you will be required to give more information than you may have in the past. This allows us to prioritise patient care according to need. No contact method gives any patient priority over others.

The following patient groups do not need to or will not be allowed to use eConsult:

  • Emergency or COVID related problems
  • All requests concerning children under 6 months
  • Children under 18 years unless the request is sent by a parent
  • Patients we see as vulnerable and at risk and patients who will have difficulty understanding or accessing the system

You may be stopped during the eConsult process and asked to phone the surgery directly if your problem is deemed to be urgent. You will still have to give some information for why you are contacting us so that we can prioritise a response to you by the end of the same day.

There are 4 main options when you start to use eConsult:

  • “I want help for my condition”, this starts with self-help options and leads to an eConsult if it does not meet your needs
  • “I want general advice” this leads to an eConsult for yourself
  • “I want help for my child”, this starts with self-help options and leads to an eConsult if it does not meet your child’s needs
  • “I want administrative help” this leads to help with test results, sick notes, referrals, forms etc.

You can choose which best suits your needs. The form may seem repetitive or tedious but it is designed to be safe. If you feel that the eConsult is not progressing as you expected, you have the option to go back and change your answers.

We will continue to re-assess our service and make changes for the better. We welcome feedback but please provide this via post or email.

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D G Lindsay & Son The Mailler & Whitelaw Trust