The Red Practice

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HOW DO I...
Obtain Medical Advice By Telephone?

The practice offers the facility of obtaining advice from the doctor over the telephone, and a member of the practice is available to discuss problems between 9.30 and 11.00am, and at other times by arrangement. The doctor may have to call you back.

HOW DO I...
See My Doctor?

The doctors will see you in the surgery by appointment. Please make separate appointments for each person to be seen. Appointments are of 10 minutes' duration; if you feel that your problem is likely to require more than this then please advise the receptionist when making the appointment. Patients may consult any of the doctors in the practice; however, it is recommended that you follow through an illness with the same doctor. Appointments can be made by phoning the receptionist, or in person at the reception desk. Patients are encouraged to be on time for their appointment. If you no longer require your appointment or are unable to attend, please let us know in good time to allow us to offer the appointment to someone else.

For more information on our policy of access, see the section on Doctor Availability Standards.

HOW DO I...
Ask For A Home Visit?

Doctors will visit patients who are too ill or frail to attend the surgery.

Please do not ask for a home visit unless the patient cannot be brought to the surgery. In particular most children can quite safely be brought to the surgery by car. If you require a home visit please try to phone the practice by 10.00am so that we can plan our day. It is useful if some indication of the trouble can be given to help the doctor judge the urgency of the visit. Please also tell the receptionist if you think it is an emergency. She is trained to ask for details.

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Ashdene House
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